HART
HART Terms of Service
Last updated: April 17, 2026
Welcome to HART. I believe the foundation of any successful therapy is trust and clarity. This document is our shared set of rules — it helps us work effectively and as partners. I put it together to ensure full transparency and safety for our cooperation.
§ 1. General Provisions
These Terms of Service (the “Terms”) set out the rules and conditions under which the HART brand provides services to dog owners — in particular: behavioural consultations, individual training, socialization sessions, and photography sessions. The Service Provider is KAROL MICHALAK, operating as KAROL MICHALAK DESIGNS, registered office at 08-110 Siedlce, ul. Czesława Dylewicza 15/E, Poland, NIP 8212664708, REGON 384169388 (the “Provider”). The Provider’s philosophy is to support owners in building a deep, happy relationship with their dog, rooted in empathy, understanding, and trust. You can reach the Provider at: kontakt@hart-dog.pl. Each person choosing to use these services (the “Client”) is required to read these Terms. They form an integral part of the agreement and are made available to the Client before it is concluded.
§ 2. Types and Scope of Services
The services offered include specialist behavioural consultations, training, socialization sessions, and photography sessions (collectively, the “Services”), aimed at supporting the Client and the dog in resolving behavioural issues, improving the relationship, or capturing that relationship on camera. Services are provided in person (at the Client’s home or another mutually agreed location) and, where possible, online via video-conferencing tools. The detailed scope, duration, and format of each Service are agreed individually with the Client before cooperation begins, based on the Client’s needs and the dog. Services provided by the Provider are educational and advisory in nature. The Provider gives tools and knowledge; the Client’s own engagement and work are key to reaching the goal. These Services do not replace veterinary diagnosis or treatment. The Provider exercises the highest care when providing the Services but does not guarantee any specific outcome or result. Outcomes depend on many factors, including the dog’s individual predispositions and the Client’s degree of engagement with the recommendations.
§ 3. Conditions for Concluding the Agreement
The agreement for Services is concluded once all the following are met: a) The parties have agreed on the key terms of the Service — its scope, date, format, and cost. b) The Client has completed the intake questionnaire, if one is required for the given Service. c) The Client has accepted these Terms and the Privacy Policy. d) The Client has made payment for the Service in accordance with § 5. The agreement is deemed concluded when the full payment has been credited to the Provider’s bank account.
§ 4. Rights and Obligations of the Parties
The Provider undertakes to: a) Deliver the Services with the highest care, based on current knowledge and in line with the Provider’s philosophy. b) Keep in strict confidence all information obtained from the Client. c) Deliver any agreed supporting materials within the timeline set with the Client. The Client undertakes to: a) Provide truthful and complete information in the intake questionnaire and during the interview. b) Actively participate in the Service and engage with the recommendations afterwards. c) Ensure safe conditions during in-person meetings — in particular by following the Provider’s guidance on securing resource-guarding behaviours or using a muzzle, if the dog’s history requires it. d) Pay for the Service on time. e) Bear full and sole responsibility for the dog’s behaviour and for any damage caused by the dog to third parties or the Provider before, during, and after the meeting.
§ 5. Fees and Payments
Fees for individual Services are set according to the current price list published at hart-dog.pl/oferta and are communicated to the Client before the agreement is concluded. Payment should be made by bank transfer to the Provider’s bank account: 46 1050 1894 1000 0097 2846 4547. Payment is due in advance, no later than before the start of the Service. Failure to pay within that timeframe is treated as a cancellation of the booking, unless the parties agree otherwise. The Provider issues an invoice on request. Please indicate your wish to receive an invoice when booking the appointment, along with the required details.
§ 6. Travel Costs
For in-person Services outside the Provider’s standard area, the Provider reserves the right to charge for travel. The travel fee is agreed individually with the Client before the appointment is confirmed, added to the total price of the Service, and paid under § 5.
§ 7. Cancellation and Rescheduling
The Client may reschedule or cancel a Service, provided they inform the Provider at least 48 hours before the scheduled time. In that case the amount paid is refunded in full or applied to a new date. If a Service is cancelled by the Client less than 48 hours but at least 24 hours before the scheduled time, the Client is entitled to a 50% refund. If a Service is cancelled less than 24 hours before its start or if the Client does not show up, the amount paid is not refunded. The Provider reserves the right to cancel a Service for serious unforeseeable reasons. In that case the Client will be offered the nearest available date or a full refund, at the Client’s choice.
§ 8. Copyright
All materials provided by the Provider to the Client in electronic or paper form (including work plans, exercise descriptions, therapeutic programs) are the Provider’s intellectual property and are protected by law. The Client is entitled to use the received materials solely for their own personal use. Any copying, modification, or distribution in any form without the Provider’s prior written consent is prohibited.
§ 9. Confidentiality and Data Protection
The controller of the Client’s personal data within the meaning of the GDPR is the Provider. All information shared during cooperation is strictly confidential. The processing rules for the Client’s personal data are set out in detail in the Privacy Policy, available at hart-dog.pl/polityka-prywatnosci. Consultations may be recorded (audio/video) only with the Client’s prior, voluntary, and separate consent given via the intake questionnaire.
§ 10. Final Provisions
Matters not regulated by these Terms are governed by Polish law, in particular the Civil Code. The parties shall seek to resolve any disputes amicably. Should that fail, the court with jurisdiction over the Provider’s registered office shall have jurisdiction. The Provider reserves the right to amend these Terms. Clients who have concluded an agreement will be informed of any changes electronically.